Return & Exchanges

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from date of purchase and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a refund. In addition to the RMA number, all returns must be accompanied by a copy of the packing slip and all original components. When emailing our customer service team, please have your order number available to allow us to better serve you. 

 

RETURN POLICY

Product images are for illustrative purposes only.

Order more than 30 days from date of purchase by customers are non-refundable.

All product returns must be in unopened, unused and in salable condition upon arrival at our warehouse within 30 days of purchase in order to receive a refund.

Any products that have been opened or used will be refunded less a 15% restocking fee.

Any package that is refused, unclaimed or undeliverable due to insufficient address is also subject to 15% restocking fee.

We require pictures of damaged goods in order to issue a return/refund.

* All beauty products including perfumes and colognes are final sale and non-refundable.

** Please include a copy of your order invoice or order number in your returning package.

 

REFUNDS

A 15% restocking fee and Shipping & Handling fees will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to company error or product defect.

Allow 7-10 business working days for your refund to post to your account.

Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.

Refunds can only be credited back to the same payment method used on the original order.

Hairsense does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Original Shipping & Handling fees are fully reimbursed if an error was due to a product defect or company error.

 

RETURN INSTRUCTIONS

If you wish to return an item to Hairsense, please follow the instructions below within 30 days of purchase.

  1. Please click here to register Hairsense returns using our returns service. Enter your order number and email. Your order number starts with HS and can be found within your account. Please note the order number needs to be entered without any letter at the end. Please click here to retrieve your order number.
  1. Pack the item(s) securely in the original product packaging, if possible. All items must be returned in unopened, unused and salable condition to ensure that you receive credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
  1. Please include your original receipt with your order number, reason for return, billing name, and address with the item(s).
  1. Send the return package to the following address (you can use the label provided on the front of your receipt):

Hairsense
43 Samson Blvd Suite 206
Laval H7X 3R8 QC Canada

  1. Package should be shipped prepaid through a traceable method like UPS or Canada Post. Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable.

     

    CUSTOMER INQUIRIES

    For more information about the returns and exchanges policy, please email our Customer Care Team. Our representatives will gladly assist you by answering to all your questions and inquiries. 

    You may contact us by email or by phone and we will reply to you as soon as possible.

    Email: info@hairsense.ca

    Telephone: 1-866-323-1036